Frequently Asked Questions
Everything you need to know about your Parker Thatch experience.
When will my order ship?
Most orders are processed and shipped within 3-5 business days. For personalized or custom-made items, please allow up to 2 weeks for production before shipment.
What is your return policy?
We accept returns on unused, non-personalized items within 14 days of delivery. Please note that custom-monogrammed products are final sale and cannot be returned or exchanged.
Do you offer international shipping?
Yes, we ship worldwide. Shipping costs and delivery timelines are calculated at checkout based on your specific location and local customs regulations.
How should I care for my Parker Thatch bag?
We recommend spot cleaning our canvas bags with a mild detergent and soft cloth. For leather components, use a high-quality leather conditioner to maintain the finish and prevent drying.
Can I change or cancel my order after it's placed?
Because we begin processing orders quickly, we can only accommodate changes or cancellations within 2 hours of purchase. Please contact our customer service team immediately for assistance.
Are your products handmade?
Yes, we take pride in our craftsmanship. Many of our products are designed and finished in our California studio to ensure the highest quality and attention to detail.